What your community needs, what you say and what people experience should all connect.
Our work brings together community engagement, communications, branding, and service and experience design to do just that.
We help purpose-driven organizations communicate clearly and credibly and we design how people experience your organization through your identity, outreach, programs, services and everyday interactions.
We partner with you from first ideas through to final deliverables, bringing structured processes and design expertise while you bring deep knowledge of your mission and community.
WHAT
WE DO
-
Good design starts with knowing who you're designing for. We help you learn what your community really needs.
Know who your community really is
Understand what donors and partners care about
Hear what staff and volunteers experience
See where trust is built or lost
Identify what gets in the way of participation
-
Strategy only works when your team can move with it. We help you align, decide what to do next and go from plan to reality.
Clarify what matters
Choose where to focus
Position themselves clearly
Align leadership and teams
Test approaches before making big investments
Staying with you through delivery
-
A brand is more than a logo. It reflects who you are, resonates with your community and builds trust with funders and partners. We help you look, sound and feel like the organization you are.
Express who you really are
Reflect your community
Build trust with funders and partners
Be recognizable and credible
Feel proud of how you show up
Produce what you need, when you need it
-
Every interaction someone has with your organization is part of their experience. We help you make those interactions more accessible, more welcoming and more effective.
Reduce barriers to accessing your programs
Make services feel welcoming to more people
Improve how donors and participants experience your organization
Increase engagement and retention
Remove friction across touchpoints
-
Your work deserves to be found. We help you build campaigns, content and communications around what your audiences actually need so more people find you, trust you and respond.
Reach the right people at the right moment
Say something that actually lands
Show up consistently across every channel
Turn awareness into action
Build relationships, not just visibility
SERVICES OFFERED
Understand People & Context
Community and client engagement
Team and leadership engagement
Staff and volunteer insight
Donor research and insight
Market research
Co-creative research
Define Strategies
Communications audit
Marketing and media strategy
Communication strategy
Brand positioning
Digital strategy
Audience and engagement strategy
Strategy-to-action planning
Improve Experiences
Co-creation and engagement sessions
Service and program design
Experience mapping and blueprints
Donor experience design
Experience prototyping
Strategy-to-action mapping
Build Brands
Visual identities
Naming
Messaging
Brand guidelines
Stationery
Packaging
Environments
Print & editorial design
Web design & development
Motion, video & animation
Photography
Copy writing & editing
Illustration & iconography
Infographics and data visualization
Amplify Your Reach
Creative campaigns
Digital & out-of-home advertising
Marketing collateral
Social content
Search engine optimization
Media planning & buying
Campaign management & evaluation
