What your community needs, what you say and what people experience should all connect.


Our work brings together community engagement, communications, branding, and service and experience design to do just that.

We help purpose-driven organizations communicate clearly and credibly and we design how people experience your organization through your identity, outreach, programs, services and everyday interactions.

We partner with you from first ideas through to final deliverables, bringing structured processes and design expertise while you bring deep knowledge of your mission and community.


WHAT
WE DO

  • Good design starts with knowing who you're designing for. We help you learn what your community really needs.

    • Know who your community really is

    • Understand what donors and partners care about

    • Hear what staff and volunteers experience

    • See where trust is built or lost

    • Identify what gets in the way of participation

  • Strategy only works when your team can move with it. We help you align, decide what to do next and go from plan to reality.

    • Clarify what matters

    • Choose where to focus

    • Position themselves clearly

    • Align leadership and teams

    • Test approaches before making big investments

    • Staying with you through delivery

  • A brand is more than a logo. It reflects who you are, resonates with your community and builds trust with funders and partners. We help you look, sound and feel like the organization you are.

    • Express who you really are

    • Reflect your community

    • Build trust with funders and partners

    • Be recognizable and credible

    • Feel proud of how you show up

    • Produce what you need, when you need it

  • Every interaction someone has with your organization is part of their experience. We help you make those interactions more accessible, more welcoming and more effective.

    • Reduce barriers to accessing your programs

    • Make services feel welcoming to more people

    • Improve how donors and participants experience your organization

    • Increase engagement and retention

    • Remove friction across touchpoints

  • Your work deserves to be found. We help you build campaigns, content and communications around what your audiences actually need so more people find you, trust you and respond.

    • Reach the right people at the right moment

    • Say something that actually lands

    • Show up consistently across every channel

    • Turn awareness into action

    • Build relationships, not just visibility


SERVICES OFFERED


Understand People & Context
Community and client engagement
Team and leadership engagement
Staff and volunteer insight
Donor research and insight
Market research
Co-creative research


Define Strategies
Communications audit
Marketing and media strategy
Communication strategy 
Brand positioning
Digital strategy
Audience and engagement strategy
Strategy-to-action planning


Improve Experiences
Co-creation and engagement sessions
Service and program design
Experience mapping and blueprints
Donor experience design
Experience prototyping
Strategy-to-action mapping


Build Brands 
Visual identities
Naming 
Messaging
Brand guidelines
Stationery
Packaging
Environments
Print & editorial design
Web design & development
Motion, video & animation
Photography
Copy writing & editing
Illustration & iconography
Infographics and data visualization


Amplify Your Reach 
Creative campaigns
Digital & out-of-home advertising
Marketing collateral
Social content
Search engine optimization
Media planning & buying
Campaign management & evaluation